Redblade Proactive Support
Technology has become an everyday tool and thus downtime is not an option. Companies lose billions of Pounds every year due to preventable issues arising within their IT Infrastructure.
The Redblade Proactive Support agreement has been designed with two applications in mind. Firstly it is to supply businesses with high level engineers at a lower cost than full time staff. This allows computing infrastructure to be monitored and maintained to the highest standard at a fraction of the cost. Secondly it is to free up high level staff to add value to core business activities without being distracted by essential tasks.
Redblade have a list of proactive support services available on the regular scheduled onsite technical support visits. A few examples include; a physical inspection of your servers and communications equipment, server hardware maintenance, application of MS patches/system upgrades and backup verification.
Proactive Support agreement clients will receive formal system status reports on the performance of their system throughout the reporting period. This will detail all activities performed by the Redblade technical staff in maintaining these systems. In addition, Redblade will provide system enhancement and user support recommendations as appropriate. This may lead to simple enhancement, System Migration or even moving to cost effective Hosted Solutions.
Further to our standard support options, Redblade also offer 24/7 remote and onsite support. Our out of hours support is bespoke to each client and can be added to any of the standard proactive support packages.
Feel free to contact one of our sales consultants to guide you through the alternatives available.